Privacy policy

Last updated: 18 October 2026

dwelli is an app for apartment associations in India. It helps a community keep track of maintenance payments, receipts, guest passes, help desk requests, deliveries, events and notices. This policy explains what dwelli keeps, who can see it, and how to delete it.

What dwelli keeps

• About you: your name, nickname, email address, phone number, profile photo, and the homes you belong to.
• Your community's records: dues and payments (including the payment screenshots or PDFs you upload as proof), receipts, rent records between owners and tenants, help desk requests and their photos, events and replies, guest passes, deliveries logged at the gate, and notices.
• To send notifications: a notification token for each phone you sign in on.
• When something goes wrong: technical error reports from the app, and any screenshot you choose to send with a problem report.

dwelli does not collect your location, contacts or messages, and has no advertising or tracking. dwelli does not handle money: payments go directly from residents to the association's bank account, and dwelli only records them.

How it is used

Only to run the app for your community: showing dues and receipts, confirming payments, letting guards check guest passes, tracking help desk requests, collecting event replies, and sending you notifications about these. dwelli does not sell or rent your information, or share it for advertising.

Who can see what

• Neighbours see your name, photo and home, your nickname unless you hide it, and your phone number only if you choose to share it.
• Your community's administrators and treasurers see residents' contact details, payments and payment proofs.
• Rent records and rent proofs are private to the owner and the tenant.
• Security guards see guest passes and deliveries for the gate, never payments or other records.
• The dwelli team sees each community's administrators, not its residents, plus any screenshots sent with a problem report.

Where it is stored

Your information is stored in dwelli's database and private file storage in Mumbai, India, run by Supabase. Stored photos and payment proofs open only through links that expire within an hour. Payment screenshots are read on your own phone or computer before they are uploaded.

dwelli uses these services to run:

• Supabase: database, sign-in and file storage (Mumbai, India).
• Google Firebase Cloud Messaging: delivering notifications to your phone.
• Google Sign-In: if you choose to sign in with Google.

On your phone or computer

To open quickly, the app keeps a copy of what you last saw, and some photos, in its own storage on the device, not in your gallery. Payment proofs, rent records and UPI QR codes are never kept on the device. Signing out or deleting your account removes all of it from the device.

How long it is kept, and deleting it

Your information is kept while you have an account. You can delete your account at any time from the app, or ask us to delete it. See Delete your account for how, and for what your community keeps afterwards.

Your rights

You can see and correct your details in the app at any time. You can also ask us for a copy of your information, to correct it, or to delete it, and you can raise a complaint, by writing to dwelli.india@gmail.com. We aim to reply within 30 days.

Children

dwelli is meant for adult residents, owners, tenants, committee members and security staff of apartment communities.

Changes

If this policy changes, the new version will be posted on this page with a new date.

Contact

Questions about privacy: dwelli.india@gmail.com.